Conflict and Conflict management way in the organization

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Conflict Management in Organization:
Conflict is a disagreement among two or more people, group or organizations.  This disagreement may be relatively superficial or very strong. It may be short lived or exist for months or even years, and it may be work related or personal. Conflict may arise in both interpersonal and intergroup relationships. Occasionally conflict between individuals and groups may be caused by particular organizational strategies, practices and its environment. Basically, there common approaches used for conflict management which basic conflict management strategies can be grouped into following points.
1.      The win/ lose strategy :
This approach eliminates the conflict by having one individual ‘win’ over the other.
2.      The lose/lose strategy:
This approach eliminates the conflict by having both individuals or parties ‘lose’ sometime
3.      The win/ win strategy:
The conflict is eliminated when all individuals or parties accept a mutually satisfying solution arrived through a step-by-step, problem solving process.
Types of conflict in organization
Griffin (2005) has mention four types of conflict in organization (P.632-638). They are as follow:
1.      Internal conflict:
It is a conflict within oneself. Everyone has experienced internal conflict once in their life. It is mainly due to the low confidence and low self- esteem.
2.      Interpersonal conflict:
Conflict between two or more individuals in organization due to the variety in perceptions, goals, motives and attitude among member and staff of the organization. Conflict may also arise between people who have different beliefs or perceptions about some aspect of their work or their organization. Conflict can also result from excess competitiveness among individuals. “Personality Clash” is an example of the interpersonal conflict. It is a conflict between two people who distrust each other’s motives, dislike other, or for some reason simply cannot get along.
3.      Intergroup conflict:
It is conflict between two or more organizational groups. Many intergroup conflicts arise from organizational causes than interpersonal causes. Just liked people, different departments or groups often have different goal, needs and working style. For example, group of social worker disagree with administrative and management group.
4.      Conflict between organization and environment:
It is a conflict between organization and other elements of its environment. For example, conflict between one organization to another organization due to business competition. This type of conflict is called inter organizational conflict between organization to consumer group or client, stakeholder etc.

Reference: Griffin.R.W.(2005). Management (8th ed.) New Delhi: Biztantra

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